Refund & Credit Deduction Policy

We believe you should only pay for data you actually receive. FlyCrawl operates on a strict success-only billing rule for all API operations (/v1/scrape, /v1/crawl, /v1/map):

• Target Unreachable / Timeouts: If a target server fails to respond, drops connection, or times out, 0 credits are deducted.
• Blocked by Target Protection: If our resilient crawler cannot extract a target page due to unsolvable bot challenges or 403/429 responses, 0 credits are deducted.
• Internal Server Errors (5xx): Any unhandled exception or 5xx response from FlyCrawl infrastructure results in an immediate 0-credit charge.
• Client-Side Input Errors (400 Bad Request): Malformed JSON payloads or missing required parameters fail before worker dispatch and cost 0 credits.

For multi-page batch crawls, credits are reserved at dispatch and any page that fails to resolve is automatically credited back to your balance immediately when the job finishes.

Credits purchased via standalone top-up packs ($5 minimum) never expire and remain in your account indefinitely until used.

• 14-Day Refund for Unused Packs: If you purchased a credit pack by mistake and have consumed 0 credits from that purchase, you are eligible for a 100% refund within 14 days of purchase.
• Partially Consumed Packs: Once credits from a standalone pack have been partially consumed, remaining credits are non-refundable but continue to remain valid forever in your account.

Monthly plans (Starter $29/mo, Pro $79/mo, Scale $199/mo) provide a recurring credit grant at discounted rates. You may cancel your subscription at any time with one click from your billing settings.

• Cancellation Effect: When you cancel, automatic renewals stop immediately. You keep full access to your remaining monthly credits until the end of your current billing period.
• 14-Day Pro-Rated Refund Window: If you were renewed inadvertently or changed your mind within 14 days of a subscription charge, and have used under 10% of that period's credits, you can request a full or pro-rated refund.

Because digital asset networks incur standard miner/gas fees on transfers, refunds for crypto payments are subject to the following transparent rules:

• USDT / TON Refunds: Refunds are sent in the same digital asset (USDT on TRC20/TON or TON native) to the originating wallet address, minus the exact network blockchain transfer fee at execution time.
• Platform Credit Alternative: You can opt to receive 100% of the refunded amount as bonus platform credits with zero transaction fees deducted.
• Card / Bank Invoices: Refunds are credited back to the original card or bank account within 3–7 business days depending on your financial institution.

To request a refund under this policy, contact our support team with your registered account email and transaction identifier:

Our billing team reviews and responds to all requests within 1 to 2 business days. If you experience an unexpected technical glitch, please include the relevant Request ID from your API response headers for immediate credit reconciliation.